Privacy Policy
Last updated: [date]
Draft for review. This wording comes from the current REALM draft and still needs a lawyer’s review before launch. The draft names Wix and reCAPTCHA. The rebuilt site also runs on Cloudflare Pages (and may use Cloudflare Turnstile), so the provider list needs updating before launch. It should also cover the Chat Assistant: questions it cannot answer are kept (with names, emails and phone numbers removed) so staff can add answers, and "Chat with a person" conversations (name and email optional) are deleted 30 days after the last message.
On this page (7 sections)
REALM Group New Zealand, part of REALM Group Global (REALM, we, us), respects your privacy. This policy explains what personal information we collect through realmgroupnewzealand.org, how we use it, and your choices.
1. Information we collect
- Account details
- Name, email, password (stored securely by our website platform), profile photo, or details from Google or Facebook if you sign in with them.
- Marketplace details
- Listing information, photos, country and location; for sellers, phone, email and licence or registration details; records of listing fees and contact unlock payments.
- Community content
- Comments, reactions, group posts and photos.
- Contact and newsletter
- Messages you send us and your subscription.
- Website chat
- Messages you type into the chat button. When the chat is connected to the REALM Front Desk (REALM's own chat system), your messages and the name and email you give there go to the REALM team so a person can reply. Our automatic website assistant only reads each message to find an answer on this website: it does not store or log your name or email, and it never asks for passwords, card, bank or ID numbers. Please don't type them into the chat.
- Technical data
- IP address, device and browser type, and pages visited, collected through cookies.
2. How we use it
To run your account and the marketplace, process fees, verify licences, share seller contact details with buyers who unlock them or request them through support, send newsletters and notifications, moderate the community, prevent spam and fraud, and improve the site.
4. Storage and security
Your information is stored by our service providers and may be held outside your country. We use reasonable safeguards, including reCAPTCHA, email verification and restricted admin access.
5. Your choices
You can update your profile, unsubscribe using the link in any email, and ask us to access, correct or delete your information by emailing [email protected].
6. Children
REALM is not intended for anyone under 18.
7. Changes and contact
We may update this policy and will post the new date above. Questions: [email protected], +61 419 182 804 (REALM head office, Australia). You can also contact the Office of the Privacy Commissioner (privacy.org.nz).